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Volkswagen
Customer Financial Dashboard
- 2+ year project involving a redesign of the customer financial portals
- introduced new features that have been tested with customers such as multi-factor authentication, bill due date change, and a secure message center
- worked with Product and CRM teams to implement a user-friendly approach to gather feedback within the new financial dashboard
- teamed up with Dev teams and UX/UI designers to ensure consistency across the complete experience
Role
- Design strategy
- User flows
- User testing
- Competitve analysis
- UX/UI design
Design Team
- Kelley Brown
- Godfrey Kingsley
- Kaitlynn Larkins