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VW + Audi
Multi-factor Authentication
- developed MFA for both brands (VW and Audi) in 2 markets (US and CA) for users to securely access and browse their financial information
- reduced customer care call volume by offering users multiple ways to securely login and self-serve should they run into any roadblocks
Role
- Design strategy
- User flows
- User testing
- Competitve analysis
- UX/UI design