Additional Projects
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Volkswagen + Audi
Multi-factor Authentication
- Developed Multi-Factor Authentication (MFA) for VW and Audi brands across two markets (US and Canada), enhancing secure access to users' financial information.
- Reduced customer care call volume by 14% by offering multiple secure login options and self-service features to help users resolve access issues independently.
- Collaborated with security and legal teams to ensure compliance with regulations for safeguarding users' financial information.
- Iterated on the design based on customer feedback, introducing SMS and auth app options to enhance accessibility and ease of use.
Key Responsibilities
- Design strategy
- User flows
- User testing
- Competitve analysis
- UX/UI design